User manual

Troubleshooting Horizon Client 6
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
This chapter includes the following topics:
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“Restart a Remote Desktop,” on page 29
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“Reset a Remote Desktop or Remote Applications,” on page 30
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“Connect to a Server in Workspace ONE Mode,” on page 30
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
Procedure
u
Use the Restart command.
Option Action
From the sidebar
When connected to a remote desktop, click the Open Menu toolbar buon
next to the desktop name in the Running list in the sidebar and select
Restart.
Using a URI
To restart a desktop, use the URI https://ConnectionServerFQDN?
desktopId=desktop_name&action=restart.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 30.
VMware, Inc.
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