User manual

Trust a Self-Signed Root Certificate
In some cases, when connecting to a remote desktop or application for the rst time, you might be prompted
by the browser to accept the self-signed certicate used by the remote machine. You must trust the certicate
before the connection can be made to the remote desktop or application.
Most browsers will give you the option to permanently trust the self-signed certicate. If you do not choose
to permanently trust the certicate, you must verify the certicate every time you restart your browser. If
you are using a Safari browser, you must permanently trust the security certicate in order to establish the
connection.
Procedure
1 If your browser presents an untrusted certicate warning or a warning that your connection is not
private, examine the certicate to verify that it matches the certicate that is used by your company.
You might need to contact your Horizon administrator for assistance. For example, in a Chrome
browser, you might use the following procedure.
a Click the lock icon in the address bar.
b Click the  information link.
c Verify that the certicate matches the certicate that is used by your company.
You might need to contact your Horizon administrator for assistance.
2 Accept the security certicate.
Each browser has its own browser-specic prompts for accepting or always trusting a certicate. For
example, in a Chrome browser, you can click the Advanced link on the browser page, and click Proceed
to server-name (unsafe).
In a Safari browser, use the following procedure to permanently trust the certicate.
a Click the Show  buon when the untrusted certicate dialog box appears.
b Select the Always Trust check box and click Continue.
c When prompted, provide your password and click Update .
The remote desktop or application is launched.
Connect to a Server in Workspace ONE Mode
Beginning with Horizon 7 version 7.2, an administrator can enable Workspace ONE mode on a Connection
Server instance.
When Workspace ONE mode is enabled, you can connect to the server only through Workspace ONE Web
Portal. You will be redirected to the Workspace ONE Web Portal when you try to connect to the server
through HTML Access. After you connect to the server through Workspace ONE Web Portal, you can start
remote desktops and applications only through Workspace ONE Web Portal.
You might encounter the following problems when Workspace ONE mode is enabled.
n
You cannot connect to the server through HTML Access. You might not be able to reach the server, or
you might see a message stating that the server expects to receive your login credentials from another
application or server.
n
After you start a desktop or application through Workspace ONE Web Portal, you cannot see or start
your remote desktops or applications in HTML Access.
Chapter 3 Using a Remote Desktop or Application
VMware, Inc. 31