User manual

Cause
Assuming that View servers are configured properly and that firewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the mobile device or to the guest operating
system on the remote desktop.
Solution
n
If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
n
Uninstall and reinstall the app on the device.
n
If you get a connection error when you attempt to connect to the server, you might need to change your
proxy settings.
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
Procedure
1 In Horizon Client, connect to a View server by tapping a server icon on the Servers home screen.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 On the desktop and application selector screen, tap and hold (or right-click) the desktop or application
icon.
The item is selected and the app commands appear at the bottom of the screen.
4 Tap Reset.
The Reset command is available only if the View administrator has allowed it and only if the status of
the desktop or application is such that the action can be taken.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key
combination. If you have Windows 8.1 Update, you can also swipe down from the top of the screen or
right-click the VMware Horizon title bar if you use an external mouse device.
Using VMware Horizon Client for Windows Store
VMware, Inc. 23