User manual

9 Double-click a remote desktop or application to connect.
If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and
if the desktop is already set to use a different display protocol, you will not be able to connect
immediately. You will be prompted to either use the protocol that is currently set or have the system
log you off of the remote operating system so that a connection can be made with the protocol you
selected.
After you are connected, the client window appears. If Horizon Client cannot connect to the remote desktop
or application, perform the following tasks:
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Determine whether View Connection Server is configured not to use SSL. Horizon Client requires SSL
connections. Check whether the global setting in View Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is configured to make an HTTP connection to View Connection Server.
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Verify that the security certificate for View Connection Server is working properly. If it is not, in View
Administrator, you might also see that the View Agent on desktops is unreachable.
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Verify that the tags set on the View Connection Server instance allow connections from this user. See
the View Administration document.
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Verify that the user is entitled to access the desktop or application. See the Setting Up Desktop and
Application Pools in View document.
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If you are using the RDP display protocol to connect to a remote desktop, verify that the client
computer allows remote desktop connections.
Hide the VMware Horizon Client Window
For a seamless remote desktop or application experience, you can hide the VMware Horizon Client window
after you launch a remote desktop or application.
In Horizon Client 3.1 or later, you can hide the VMware Horizon Client window after you launch a remote
desktop or application. You can also set a preference to always hide the VMware Horizon Client window
after remote desktop or application launch.
Procedure
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To hide the VMware Horizon Client window after you launch a remote desktop or application, click the
Close button in the corner of the VMware Horizon Client window.
The VMware Horizon Client icon appears in the Dock.
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To set a preference to always hide the VMware Horizon Client window after remote desktop or
application launch, perform these steps before you connect to a View server.
a Select VMware Horizon Client > Preferences from the menu bar and click General in the
Preferences dialog box.
b Select Hide client window after desktop/application launched.
c Close the Preferences dialog box.
Your changes take effect when the dialog box is closed.
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To show the VMware Horizon Client window after it has been hidden, select Window > Open
Selection Window from the menu bar, or right-click the VMware Horizon Client icon in the Dock and
select Show All Windows.
Chapter 3 Managing Remote Desktop and Application Connections
VMware, Inc. 25