User manual

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What to do next
Wait an appropriate amount of time for system startup before you attempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop.
See Reset a Remote Desktop or Published Applications.
Reset a Remote Desktop or Published Applications
You might need to reset a remote desktop if the desktop operating system stops responding and
restarting the remote desktop does not solve the problem. Resetting published applications quits all open
applications.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the
PC to restart. Any files that are open on the remote desktop are closed and are not saved.
Resetting published applications is the equivalent of quitting the applications without saving any unsaved
data. All open published applications are closed, even applications that come from different RDS server
farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for
the desktop.
Procedure
1 To reset a remote desktop, use the Reset Desktop command.
Option Action
From within the desktop OS Select Options > Reset Desktop from the menu bar.
From the desktop and application
selector window
Right-click the desktop icon and select Reset Desktop.
2 To reset published applications, use the Reset button in the desktop and application selector window.
a Click the Settings button (gear icon) in the menu bar.
b Select Applications in the left pane, click the Reset button in the right pane, and click OK.
When you reset a remote desktop, the operating system in the remote desktop reboots and
Horizon Client disconnects and logs off from the desktop. When you reset published applications, the
applications quit.
What to do next
Wait an appropriate amount of time for system startup before attempting to reconnect to the remote
desktop or published application.
Repair Horizon Client for Windows
You can sometimes resolve problems with Horizon Client by repairing the Horizon Client application.
VMware Horizon Client for Windows User Guide
VMware, Inc. 49