Installation and Setup Guide

Table Of Contents
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Verify that the security certificate for the server is working properly. If it is not, in Horizon
Administrator, you might also see that the agent on desktops is unreachable. These symptoms
indicate additional connection problems caused by certificate problems.
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Verify that the tags set on the Connection Server instance allow connections from this user. See the
View Administration document.
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Verify that the user is entitled to access this desktop or application. See the Setting Up Virtual
Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.
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If you are using the RDP display protocol to connect to a remote desktop, verify that the remote
operating system allows remote desktop connections.
What to do next
Configure startup settings. If you do not want to require end users to provide the host name of the
Connection Server instance, or if you want to configure other startup settings, use a command-line option
to create a desktop shortcut. See Running Horizon Client From the Command Line.
Use Unauthenticated Access to Connect to Published
Applications
A Horizon administrator can use the Unauthenticated Access feature to create Unauthenticated Access
users and entitle those users to published applications. Unauthenticated Access users can log in to the
server anonymously to connect to their published applications.
Before you have end users access a published application with the Unauthenticated User feature, test
that you can connect to the published application from a client device. You might need to specify a server
and supply credentials for your user account.
By default, users select the Log in anonymously using Unauthenticated Access setting from the
Options menu and select a user account to log in anonymously. A Horizon administrator can configure
group policy settings to preselect the Log in anonymously using Unauthenticated Access setting and
log in users with a specific Unauthenticated Access user account.
Prerequisites
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Perform the administrative tasks described in Preparing Connection Server for Horizon Client.
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Set up Unauthenticated Access users on the Connection Server instance. For information, see
"Providing Unauthenticated Access for Published Applications" in the View Administration document.
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If you are outside the corporate network, verify that your client device is set up to use a VPN
connection and turn on that connection.
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Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the
published application. Underscores (_) are not supported in server names. If the port is not 443, you
also need the port number.
VMware Horizon Client for Windows Installation and Setup Guide
VMware, Inc. 81