Installation and Setup Guide

Table Of Contents
Troubleshooting Horizon Client 6
You can solve most problems with Horizon Client by restarting or resetting the desktop, or by reinstalling
the VMware Horizon Client application.
This chapter includes the following topics:
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Restart a Remote Desktop
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Reset a Remote Desktop or Published Applications
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Repair Horizon Client for Windows
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Uninstall Horizon Client for Windows
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Problems with Keyboard Input
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What to Do If Horizon Client Exits Unexpectedly
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Connecting to a Server in Workspace ONE Mode
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting
a remote desktop is the equivalent of the Windows operating system restart command. The desktop
operating system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature
for the desktop.
For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon
7 or Setting Up Published Desktops and Applications in Horizon 7 document.
Procedure
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Use the Restart Desktop command.
Option Action
From within the desktop OS Select Options > Restart Desktop from the menu bar.
From the desktop selection window Right-click the desktop icon and select Restart Desktop.
Horizon Client prompts you to confirm the restart action.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the
desktop.
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