Installation and Setup Guide

Table Of Contents
The USB device appears in the remote desktop or published application. A USB device might take up to
20 seconds to appear in the desktop or published application. The first time you connect the device to a
remote desktop you might be prompted to install drivers.
If the USB device does not appear in the remote desktop or published application after several minutes,
disconnect and reconnect the device to the client computer.
What to do next
If you have problems with USB redirection, see the topic about troubleshooting USB redirection problems
in the Configuring Remote Desktop Features in Horizon 7 document.
Configure Clients to Reconnect When USB Devices Restart
If you do not configure Horizon Client to automatically connect USB devices to your remote desktop, you
can still configure Horizon Client to reconnect to specific devices that occasionally restart. Otherwise,
when a device restarts during an upgrade, the device will connect to the local system rather than to the
remote desktop.
If you plan to attach a USB device such as a smart phone or tablet, which is automatically restarted
during operating system upgrades, you can set Horizon Client to reconnect that specific device to the
remote desktop. To perform this task, you edit a configuration file on the client.
If you use the Automatically Connect When Inserted option in Horizon Client, all devices that you plug
in to the client system get redirected to the remote desktop. If you do not want all devices to be
connected, use the following procedure to configure Horizon Client so that only certain USB devices get
automatically reconnected.
Prerequisites
Determine the hexadecimal format of the vendor ID (VID) and product ID (PID) of the device. For
instructions see the VMware KB article at http://kb.vmware.com/kb/1011600.
Procedure
1 Use a text editor to open the config.ini file on the client.
OS Version File Path
Windows 7, 8.x, or Windows 10
C:\ProgramData\VMware\VMware USB Arbitration Service\config.ini
Windows XP
C:\Documents and Settings\All Users\Application
Data\VMware\VMware USB Arbitration Service\config.ini
VMware Horizon Client for Windows Installation and Setup Guide
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