User manual
Table Of Contents
- VMware Horizon Client for iOS User Guide
- Contents
- VMware Horizon Client for iOS User Guide
- How Do I Log In?
- Connecting to Remote Desktops and Applications
- Using Remote Desktops and Applications
- Using the Unity Touch Sidebar with a Remote Desktop
- Using the Unity Touch Sidebar with a Remote Application
- Horizon Client Tools on a Mobile Device
- Gestures
- Using Native Operating System Gestures with Touch Redirection
- Copying and Pasting Text and Images
- Dragging and Dropping Text and Images
- Saving Documents in a Published Application
- Multitasking
- Configure Horizon Client to Support Reversed Mouse Buttons
- Suppress the Cellular Data Warning Message
- Using Shortcuts
- Using External Devices
- Using iOS Features with Horizon Client
- Troubleshooting Horizon Client
- Restart a Remote Desktop
- Reset a Remote Desktop or Remote Applications
- Uninstall Horizon Client
- Collecting and Sending Logging Information to VMware
- Report Horizon Client Crash Data to VMware
- Horizon Client Stops Responding or the Remote Desktop Freezes
- Problem Establishing a Connection When Using a Proxy
- Connecting to a Server in Workspace ONE Mode
Enable Horizon Client Log Collection
When you enable log collection, Horizon Client creates log files that contain information that can help
VMware troubleshoot problems with Horizon Client.
Because log collection affects the performance of Horizon Client, enable log collection only if you are
experiencing a problem.
Prerequisites
Verify that an email account is configured on the device. Horizon Client uses this email account to send
log files.
Procedure
1 If you are already connected to a remote desktop or application, perform these steps:
a Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open
the Settings window.
b Tap Log Collection on the Settings window.
c Tap to toggle the Logging option to on.
d Tap Done to close the Settings window.
2 If you are not connected to a remote desktop or application, perform these steps:
a Tap Settings at the bottom of the Horizon Client window to open the Settings window.
b Tap Log Collection on the Settings window.
c Tap to toggle the Logging option to on.
After log collection is enabled, Horizon Client generates several log files. When Horizon Client quits
unexpectedly or is exited and relaunched, the log files are merged and compressed into a single GZ file.
If you choose to send the log, Horizon Client attaches the GZ file to an email message.
If you switch from a running desktop to settings, enable log collection, and switch back to the desktop,
you must reconnect to the desktop to collect a complete log file.
Manually Retrieve and Send Horizon Client Log Files
When Horizon Client log collection is enabled on your device, you can manually retrieve and send log
files at any time.
This procedure shows you how to retrieve and send log files through Horizon Client. If the device is
connected to a PC or Mac, you can also use iTunes to retrieve log files.
Prerequisites
n
Verify that an email account is configured on the device. Horizon Client sends log files from this email
account.
VMware Horizon Client for iOS User Guide
VMware, Inc. 37