Installation and Setup Guide

Table Of Contents
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If you get a connection error when you attempt to connect to the server, you might need to change
your proxy settings.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the Horizon environment is set up to use a secure connection from the remote desktop to Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to
connect to Connection Server using an internal address, you might see the error message Could not
establish connection.
Solution
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Remove the proxy settings so that the device no longer uses a proxy.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
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When you open a desktop or application through a URI or shortcut, or when you open a local file
through file association, the request redirects you to the Workspace ONE portal for authentication.
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After you open a desktop or application through Workspace ONE and Horizon Client starts, you
cannot see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a
Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a
Connection Server instance.
Solution
Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops
and applications.
VMware Horizon Client for iOS Installation and Setup Guide
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