Installation and Setup Guide

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If resetting the remote desktop and reinstalling Horizon Client do not help, you can reset the Chrome
OS device, as described in the device user guide.
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If you get a connection error when you attempt to connect to the server, you might need to change
your proxy settings.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the Horizon environment is set up to use a secure connection from the remote desktop to Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to
connect to Connection Server using an internal address, you might see the error message Could not
establish connection.
Solution
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Remove the proxy settings so that the device no longer uses a proxy.
VMware Horizon Client for Chrome OS Installation and Setup Guide
VMware, Inc. 35