Installation and Setup Guide

Troubleshooting Horizon Client 4
You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.
This chapter includes the following topics:
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Restart a Remote Desktop
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Reset a Remote Desktop or Remote Applications
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Uninstall Horizon Client
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Horizon Client Stops Responding or the Remote Desktop Freezes
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Problem Establishing a Connection When Using a Proxy
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting
a remote desktop is the equivalent of the Windows operating system restart command. The desktop
operating system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature
for the desktop.
For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon
7 or Setting Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
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Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user
name and passcode, or RADIUS authentication user name and passcode.
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If you have not logged in at least once, become familiar with the procedure Connect to a Remote
Desktop or Application.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
You can perform this step from either the All or Favorites tab.
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