Installation and Setup Guide

8 (Optional) To congure display seings for remote desktops, either right-click a desktop icon or select a
desktop icon and click the  (gear-shaped) icon next to the server name in the upper portion of
the window.
Option Description
Display protocol
If the Horizon administrator has allowed it, you can use the Connect Via
list to select the display protocol. To use VMware Blast, Horizon Agent 7.0
or later must be installed.
Display layout
Use the Display list to select a window size or to use multiple monitors.
9 To connect to a remote desktop or application, either double-click its icon or right-click the icon and
select Launch from the context menu.
If you are connecting to a published desktop, which is hosted on a Microsoft RDS host, and if the
desktop is already set to use a dierent display protocol, you cannot connect immediately. You are
prompted to either use the protocol set or have the system log you o the remote operating system so
that a connection can be made with the protocol you selected.
After you are connected, the remote desktop or application window appears. If you are entitled to more
than one desktop or application, the desktop and application selector window also remains open, so that
you can connect to multiple items at the same time.
If the client drive redirection feature is enabled, the Sharing dialog box appears and you can allow or deny
access to les on the local le system. For more information, see “Share Access to Local Folders and Drives
with Client Drive Redirection,” on page 76.
After a successful connection is made, an icon for this server is saved to the Horizon Client home window.
The next time you use Horizon Client to connect to this server, you can double-click the icon, or, if you use
only this one server, you can right-click the icon for the server and select Autoconnect to this Server from
the context menu.
If authentication to the server fails, or if the client cannot connect to the remote desktop or application,
perform the following tasks:
n
Determine whether the server is congured not to use SSL. The client software requires SSL
connections. Check whether the global seing in Horizon Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is congured to make an HTTP connection to Connection Server.
n
Verify that the security certicate for the server is working properly. If it is not, in Horizon
Administrator, you might also see that the agent on desktops is unreachable. These symptoms indicate
additional connection problems caused by certicate problems.
n
Verify that the tags set on the Connection Server instance allow connections from this user. See the View
Administration document.
n
Verify that the user is entitled to access this desktop or application. See the Seing Up Virtual Desktops in
Horizon 7 or Seing Up Published Desktops and Applications in Horizon 7 document.
n
If you are using the RDP display protocol to connect to a remote desktop, verify that the remote
operating system allows remote desktop connections.
What to do next
Congure startup seings. If you do not want to require end users to provide the host name of the
Connection Server instance, or if you want to congure other startup seings, use a command-line option to
create a desktop shortcut. See “Running Horizon Client From the Command Line,” on page 63.
Chapter 4 Managing Remote Desktop and Application Connections
VMware, Inc. 73