Installation and Setup Guide

Table Of Contents
What to Do If Horizon Client Exits Unexpectedly
Horizon Client might exit even if you do not close it.
Problem
Horizon Client might exit unexpectedly. Depending on your Connection Server conguration, you might see
a message such as There is no secure connection to the View Connection Server. In some cases, no
message is displayed.
Cause
This problem occurs when the connection to Connection Server is lost.
Solution
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Restart Horizon Client. You can connect successfully as soon as Connection Server is running again. If
you continue to have connection problems, contact your Horizon administrator.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
n
When you open a desktop or application through a URI or shortcut, or when you open a local le
through le association, the request redirects you to the Workspace ONE portal for authentication.
n
After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot
see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a
Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a
Connection Server instance.
Solution
Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops and
applications.
VMware Horizon Client for Windows Installation and Setup Guide
112 VMware, Inc.