Installation and Setup Guide

Troubleshooting Horizon Client 6
You can solve most problems with Horizon Client by restarting or reseing the desktop, or by reinstalling
the VMware Horizon Client application.
This chapter includes the following topics:
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“Restart a Remote Desktop,” on page 109
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“Reset a Remote Desktop or Remote Applications,” on page 110
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“Repair Horizon Client for Windows,” on page 110
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“Uninstall Horizon Client for Windows,” on page 111
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“Problems with Keyboard Input,” on page 111
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“What to Do If Horizon Client Exits Unexpectedly,” on page 112
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“Connecting to a Server in Workspace ONE Mode,” on page 112
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Procedure
u
Use the Restart Desktop command.
Option Action
From within the desktop OS
Select Options > Restart Desktop from the menu bar.
From the desktop selection window
Right-click the desktop icon and select Restart Desktop.
Horizon Client prompts you to conrm the restart action.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
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