Installation and Setup Guide

Horizon Client Stops Responding or the Remote Desktop
Freezes
When the window freezes, first, try resetting the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that Horizon servers are configured properly and that firewalls surrounding them have the
correct ports open, other issues usually relate to Horizon Client on the device or to the guest operating
system on the remote desktop.
Solution
n
If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the Horizon administrator has enabled this feature.
n
Uninstall and reinstall the app on the device.
n
If you get a connection error when you attempt to connect to the server, you might need to change
your proxy settings.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
n
When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
n
When you open a desktop or application through a URI or shortcut, or when you open a local file
through file association, the request redirects you to the Workspace ONE portal for authentication.
n
After you open a desktop or application through Workspace ONE and Horizon Client starts, you
cannot see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a
Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a
Connection Server instance.
VMware Horizon Client for Windows 10 UWP Installation and Setup Guide
VMware, Inc. 26