User manual

Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Reseing remote applications quits all open applications.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed and are not saved.
Reseing remote applications is the equivalent of quiing the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from dierent RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Procedure
u
Use the Reset command.
Option Action
Reset a remote desktop from the
desktop and application selection
window
Select the remote desktop name, press Control-click, and select Reset from
the context menu.
Reset remote applications from the
desktop and application selection
window
Click the  buon (gear icon) in the upper right corner of the
window, select Applications in the left pane, click Reset, and click
Continue.
When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client
disconnects and logs o from the desktop. When you reset remote applications, the applications quit.
What to do next
Wait an appropriate amount of time for system startup before aempting to reconnect to the remote desktop
or application.
Uninstalling Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the
Horizon Client application.
You uninstall Horizon Client by using the same method that you usually use to uninstall any other
application.
Drag the VMware Horizon Client application from the Applications folder to the Trash and empty the
trash.
After uninstalling is complete, you can reinstall the application.
See “Install Horizon Client on Mac,” on page 12.
VMware Horizon Client for Mac Installation and Setup Guide
66 VMware, Inc.