User manual

9 (Optional) If multiple display protocols are congured for a remote desktop or application, select the
protocol to use.
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Option Description
Select a display protocol for a
remote desktop
Select the remote desktop name, press Control-click, and select the display
protocol from the context menu.
Alternatively, you can select  from the context menu and select the
display protocol from the Connect Via drop-down menu in the Seings
dialog box.
Select a display protocol for a
remote application
Select the remote application name, press Control-click, select 
from the context menu, and select the display protocol from the Preferred
protocol drop-down menu in the Seings dialog box.
10 Double-click a remote desktop or application to connect.
If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and
if the desktop is already set to use a dierent display protocol, you cannot connect immediately. You are
prompted to either use the protocol that is set or have the system log you o the remote operating
system so that a connection can be made with the protocol you selected.
N If you are entitled to only one remote desktop on the server, Horizon Client automatically
connects you to that desktop.
After you are connected, the client window appears.
If a Horizon administrator has enabled the client drive redirection feature, the Sharing dialog box might
appear. From the Sharing dialog box, you can allow or deny access to les on your local system. For more
information, see “Share Access to Local Folders and Drives with Client Drive Redirection,” on page 31.
If a Horizon administrator has congured the URL Content Redirection feature on the server, you might
need to respond to certain prompts. For more information, see “Clicking URL Links That Open Outside of
Horizon Client,” on page 33.
If Horizon Client cannot connect to the remote desktop or application, perform the following tasks:
n
Determine whether Connection Server is congured not to use SSL. Horizon Client requires SSL
connections. Check whether the global seing in Horizon Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is congured to make an HTTP connection to Connection Server.
n
Verify that the security certicate for Connection Server is working properly. If it is not, in Horizon
Administrator, you might also see that View Agent or Horizon Agent on desktops is unreachable.
n
Verify that the tags set on the Connection Server instance allow connections from this user. See the View
Administration document.
n
Verify that the user is entitled to access the desktop or application. See the Seing Up Virtual Desktops in
Horizon 7 or Seing Up Published Desktops and Applications in Horizon 7 document.
n
If you are using the RDP display protocol to connect to a remote desktop, verify that the client
computer allows remote desktop connections.
VMware Horizon Client for Mac Installation and Setup Guide
30 VMware, Inc.