User manual

n
If you have Horizon Client 3.2 or later, which you installed from the VMware Product Downloads Web
site, open a Terminal window, change directories to the directory that contains the installer le, and run
the installer command with the -u option.
sudo env VMWARE_KEEP_CONFIG=yes \
./VMware-Horizon-Client-x.x.x-yyyyyyy.arch.bundle -u vmware-horizon-client
In the le name, x.x.x is the version number, yyyyyyy is the build number, and arch is either x86 or x64.
Using the VMWARE_KEEP_CONFIG=yes seing means retain the conguration seings when the client is
uninstalled. If this environment variable is not set, you are prompted to specify whether to save the
conguration seings.
Problems with Keyboard Input
If, when you type in a remote desktop or application, none of the keystrokes seem to work, the issue might
be with security software on your local client system.
Problem
While connected to a remote desktop or application, no characters appear when you type. Another
symptom might be that a single key keeps repeating itself.
Cause
Some security software, such as Norton 360 Total Security, includes a feature that detects keylogger
programs and blocks keystroke logging. This security feature is meant to protect the system against
unwanted spyware that, for example, steals passwords and credit card numbers. Unfortunately, this security
software might block Horizon Client from sending keystrokes to the remote desktop or application.
Solution
u
On the client system, turn o the keylogger detection feature of your antivirus or security software.
What to Do If Horizon Client Exits Unexpectedly
Horizon Client might exit even if you do not close it.
Problem
Horizon Client might exit unexpectedly. Depending on your Connection Server conguration, you might see
a message such as There is no secure connection to the View Connection Server. In some cases, no
message is displayed.
Cause
This problem occurs when the connection to Connection Server is lost.
Solution
u
Restart Horizon Client. You can connect successfully as soon as Connection Server is running again. If
you continue to have connection problems, contact your Horizon administrator.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
n
When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 29