User manual

Troubleshooting Horizon Client 5
You can solve most problems with Horizon Client by restarting or reseing the desktop, or by reinstalling
the VMware Horizon Client application.
This chapter includes the following topics:
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“Restart a Remote Desktop,” on page 27
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“Reset a Remote Desktop or Remote Applications,” on page 28
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“Uninstall Horizon Client for Linux,” on page 28
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“Problems with Keyboard Input,” on page 29
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“What to Do If Horizon Client Exits Unexpectedly,” on page 29
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“Connecting to a Server in Workspace ONE Mode,” on page 29
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
Procedure
u
Use the Restart command.
Option Action
From within the desktop
Select Connection > Restart Desktop from the menu bar.
From the desktop selection window
Select the remote desktop and select Connection > Restart Desktop from
the menu bar.
Horizon Client prompts you to conrm the restart action.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 28.
VMware, Inc.
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