Installation and Setup Guide

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If you have Horizon Client 3.2 or later, which you installed from the VMware Product Downloads Web
site, open a Terminal window, change directories to the directory that contains the installer le, and run
the installer command with the -u option.
sudo env VMWARE_KEEP_CONFIG=yes \
./VMware-Horizon-Client-x.x.x-yyyyyyy.arch.bundle -u vmware-horizon-client
In the le name, x.x.x is the version number, yyyyyyy is the build number, and arch is either x86 or x64.
Using the VMWARE_KEEP_CONFIG=yes seing means retain the conguration seings when the client is
uninstalled. If this environment variable is not set, you are prompted to specify whether to save the
conguration seings.
What to do next
You can reinstall the client or install a new version. See “Install or Upgrade Horizon Client for Linux from
VMware Product Downloads,” on page 17.
Problems with Keyboard Input
If, when you type in a remote desktop or application, none of the keystrokes seem to work, the issue might
be with security software on your local client system.
Problem
While connected to a remote desktop or application, no characters appear when you type. Another
symptom might be that a single key keeps repeating itself.
Cause
Some security software, such as Norton 360 Total Security, includes a feature that detects keylogger
programs and blocks keystroke logging. This security feature is meant to protect the system against
unwanted spyware that, for example, steals passwords and credit card numbers. Unfortunately, this security
software might block Horizon Client from sending keystrokes to the remote desktop or application.
Solution
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On the client system, turn o the keylogger detection feature of your antivirus or security software.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
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When you open a desktop or application through a URI or shortcut, or when you open a local le
through le association, the request redirects you to the Workspace ONE portal for authentication.
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After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot
see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a
Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a
Connection Server instance.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 79