User manual

Report Horizon Client Crash Data to VMware
You can congure Horizon Client to report crash data to VMware.
Procedure
1 Tap  at the boom of the Horizon Client window.
2 Tap Crash Reporting.
3 Tap to toggle the Crash Reporting option on or o.
The seing is enabled by default.
If Horizon Client stops responding, a crash log le is uploaded to the VMware server the next time
Horizon Client starts.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the window freezes, rst, try reseing the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that Horizon servers are congured properly and that rewalls surrounding them have the
correct ports open, other issues usually relate to Horizon Client on the device or to the guest operating
system on the remote desktop.
Solution
n
If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the Horizon administrator has enabled this feature.
n
Uninstall and reinstall the app on the device.
n
If reseing the remote desktop and reinstalling Horizon Client do not help, you can reset the iOS
device, as described in the device user guide from Apple.
n
If you get a connection error when you aempt to connect to the server, you might need to change your
proxy seings.
What to do next
If the problem is with the operating system inside the remote desktop, see “Reset a Remote Desktop or
Remote Applications,” on page 36.
Problem Establishing a Connection When Using a Proxy
Sometimes if you aempt to connect to Connection Server using a proxy while on the LAN, an error occurs.
Problem
If the Horizon environment is set up to use a secure connection from the remote desktop to Connection
Server, and if the client device is congured to use an HTTP proxy, you might not be able to connect.
Chapter 8 Troubleshooting Horizon Client
VMware, Inc. 39