Installation and Setup Guide

Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
You can also enable log collection and send log les to VMware for troubleshooting.
This chapter includes the following topics:
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“Restart a Remote Desktop,” on page 51
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“Reset a Remote Desktop or Remote Applications,” on page 52
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“Collecting and Sending Logging Information to VMware,” on page 53
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“Report Horizon Client Crash Data to VMware,” on page 54
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“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 55
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“Problem Establishing a Connection When Using a Proxy,” on page 55
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“Connecting to a Server in Workspace ONE Mode,” on page 55
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
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Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.
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If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 28.
Procedure
1 Tap Servers (cloud icon) at the boom of the window and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
VMware, Inc.
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