Installation and Setup Guide

Troubleshooting Horizon Client 4
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
This chapter includes the following topics:
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“Restart a Remote Desktop,” on page 33
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“Reset a Remote Desktop or Remote Applications,” on page 34
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“Uninstall Horizon Client,” on page 34
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“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 35
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“Problem Establishing a Connection When Using a Proxy,” on page 35
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
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Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name
and passcode, or RADIUS authentication user name and passcode.
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If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 18.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
You can perform this step from either the All or Favorites tab.
4 Tap Restart in the context menu.
Restart is available only if the status of the desktop is such that the action can be taken.
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