User manual
Table Of Contents
- VMware Horizon Client for Android User Guide
- Contents
- VMware Horizon Client for Android User Guide
- How Do I Log In?
- Connecting to Remote Desktops and Applications
- Using Remote Desktops and Applications
- Using the Unity Touch Sidebar with a Remote Desktop
- Using the Unity Touch Sidebar with a Remote Application
- Horizon Client Tools on a Mobile Device
- Gestures
- Using Native Operating System Gestures with Touch Redirection
- Copying and Pasting Text and Images
- Saving Documents in a Remote Application
- Share Access to Local Storage with Client Drive Redirection
- Multitasking
- Configure Horizon Client in Thin Client Mode
- Using Horizon Client on a Thin Client
- Using Android 7.0 Nougat Multi-Window Modes with Horizon Client
- Using Shortcuts
- Using External Devices
- Troubleshooting Horizon Client
- Restart a Remote Desktop
- Reset a Remote Desktop or Remote Applications
- Uninstall Horizon Client
- Collecting and Sending Logging Information to VMware
- Report Horizon Client Crash Data to VMware
- Horizon Client Stops Responding or the Remote Desktop Freezes
- Problem Establishing a Connection When Using a Proxy
- Connecting to a Server in Workspace ONE Mode
- Index
Procedure
1 On your device, go to the Horizon app.
2 Touch and hold the app icon until the Uninstall (trash can) icon appears on your device.
3 Drag the app to the Uninstall (trash can) icon.
Alternatively, you can go to Apps > and select Applications > Manage Applications to
uninstall Horizon Client.
What to do next
Reinstall Horizon Client.
See the VMware Horizon Client for Android Installation and Setup Guide document.
Collecting and Sending Logging Information to VMware
You can congure Horizon Client to collect log information and send log les to VMware for
troubleshooting.
If Horizon Client quits unexpectedly, Horizon Client immediately prompts you to send log les to VMware.
If log collection is enabled, the crash log le contains detailed debug information. If log collection is
disabled, only certain exception information is included in the crash log le.
Horizon Client generates three types of log les (Horizon_View_Client_logs_timestamp.txt,
libcdk_timestamp.txt, and pcoip_client_timestamp.txt) and keeps the last ve log les of each type.
If you choose to send log les to VMware, Horizon Client uses the available email client on the client device
to create a message. If the email client can send multiple aachments, Horizon Client aaches the last ve
log les of each type to the message. If the email client cannot send multiple aachments, Horizon Client
compresses the last ve log les of each type and aaches a ZIP le to the message. The ZIP le name
contains a time stamp, for example, Horizon_View_Client_logs_timestamp.zip.
You can also manually retrieve and send log les at any time.
Enable Horizon Client Log Collection
When you enable log collection, Horizon Client creates log les that contain information that can help
VMware troubleshoot problems with Horizon Client.
Because log collection aects the performance of Horizon Client, enable log collection only if you are
experiencing a problem.
Prerequisites
Verify that an email client is available on the device. Horizon Client requires an email client to send log les.
Procedure
1 Open and tap Log collection.
If you are connected to a remote desktop or application in full-screen mode, tap the Horizon Client
Tools radial menu icon and tap the gear icon. If you are not using full-screen mode, is in the
menu in the upper right corner of the Horizon Client toolbar. If you are not connected to a remote
desktop or application, tap the gear icon in the upper right corner of the Horizon Client window.
2 Tap Enable log to select the check box and tap OK to conrm your choice.
After log collection is enabled, Horizon Client generates a log le it quits unexpectedly or when it is exited
and relaunched.
Chapter 7 Troubleshooting Horizon Client
VMware, Inc. 37