Installation and Setup Guide

Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
You can also enable log collection and send log les to VMware for troubleshooting.
This chapter includes the following topics:
n
“Restart a Remote Desktop,” on page 59
n
“Reset a Remote Desktop or Remote Applications,” on page 60
n
“Uninstall Horizon Client,” on page 61
n
“Collecting and Sending Logging Information to VMware,” on page 61
n
“Report Horizon Client Crash Data to VMware,” on page 62
n
“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 63
n
“Problem Establishing a Connection When Using a Proxy,” on page 63
n
“Connecting to a Server in Workspace ONE Mode,” on page 64
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n
Obtain login credentials, such as a user name and password, RSA SecurID user name and passcode,
RADIUS authentication user name and passcode, or smart card personal identication number (PIN).
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 34.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
VMware, Inc.
59