User manual

Procedure
u
Use the Restart Desktop command.
Option Action
From within the desktop OS
Select Options > Restart Desktop from the menu bar.
From the desktop selection window
Right-click the desktop icon and select Restart Desktop.
Horizon Client prompts you to conrm the restart action.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 107.
Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Reseing remote applications quits all open applications.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed and are not saved.
Reseing remote applications is the equivalent of quiing the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from dierent RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Procedure
1 To reset a remote desktop, use the Reset Desktop command.
Option Action
From within the desktop OS
Select Options > Reset Desktop from the menu bar.
From the desktop and application
selection window
Right-click the desktop icon and select Reset Desktop.
2 To reset remote applications, use the Reset buon in the desktop and application selection window.
a Click the  buon (gear icon) in the menu bar.
b Select Applications in the left pane, click the Reset buon in the right pane, and click OK.
When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client
disconnects and logs o from the desktop. When you reset remote applications, the applications quit.
What to do next
Wait an appropriate amount of time for system startup before aempting to reconnect to the remote desktop
or application.
Chapter 6 Troubleshooting Horizon Client
VMware, Inc. 107