User manual

Table Of Contents
Resetting a Remote Desktop or Application
If you are currently connected to and logged in to a remote desktop or application, you can tap the
Disconnect buon in the desktop or application window and tap Reset to reset the remote desktop or
application.
The Reset command is available only if the Horizon administrator has allowed it and only if the status of the
remote desktop or application is such that the action can be taken.
You might need to restart a remote desktop or application if the desktop operating system or application
stops responding.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed without being saved.
Reseing a remote application quits all remote applications and logs o all of your remote application
sessions. Unsaved changes in remote applications might be lost.
Uninstall the VMware Horizon Client App
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the
VMware Horizon Client app from the Windows 10 UWP device.
You uninstall Horizon Client just as you would uninstall any Windows 10 UWP app.
Procedure
1 On your device, locate the VMware Horizon Client app.
2 Right-click the VMware Horizon Client tile or icon and tap Uninstall.
What to do next
Reinstall the VMware Horizon Client app. See “Install or Upgrade Horizon Client for Windows 10 UWP,”
on page 9.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
n
When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
n
When you open a desktop or application through a URI or shortcut, or when you open a local le
through le association, the request redirects you to the Workspace ONE portal for authentication.
n
After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot
see or open other entitled remote desktops or applications in Horizon Client.
Cause
Beginning with Horizon 7 version 7.2, an administrator can enable Workspace ONE mode on a Connection
Server instance. This behavior is normal when Workspace ONE mode is enabled on a Connection Server
instance.
Solution
Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops and
applications.
Using VMware Horizon Client for Windows 10 UWP
26 VMware, Inc.