User manual

Troubleshooting Horizon Client 5
You can solve most problems with Horizon Client by restarting or reseing the desktop, or by reinstalling
the VMware Horizon Client application.
This chapter includes the following topics:
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“Problems with Keyboard Input,” on page 75
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“Connecting to a Server in Workspace ONE Mode,” on page 75
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“Restart a Remote Desktop,” on page 76
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“Reset a Remote Desktop or Remote Applications,” on page 76
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“Uninstall Horizon Client for Linux,” on page 77
Problems with Keyboard Input
If, when you type in a remote desktop or application, none of the keystrokes seem to work, the issue might
be with security software on your local client system.
Problem
While connected to a remote desktop or application, no characters appear when you type. Another
symptom might be that a single key keeps repeating itself.
Cause
Some security software, such as Norton 360 Total Security, includes a feature that detects keylogger
programs and blocks keystroke logging. This security feature is meant to protect the system against
unwanted spyware that, for example, steals passwords and credit card numbers. Unfortunately, this security
software might block Horizon Client from sending keystrokes to the remote desktop or application.
Solution
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On the client system, turn o the keylogger detection feature of your antivirus or security software.
Connecting to a Server in Workspace ONE Mode
If you cannot connect to a server directly through Horizon Client, or if your desktop and application
entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.
Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to
the Workspace ONE portal.
VMware, Inc.
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