User manual

Cause
This problem occurs when the connection to Connection Server is lost.
Solution
u
Restart Horizon Client. You can connect successfully as soon as Connection Server is running again. If
you continue to have connection problems, contact your Horizon administrator.
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Procedure
u
Use the Restart Desktop command.
Option Action
From within the desktop OS
Select Options > Restart Desktop from the menu bar.
From the desktop selection window
Right-click the desktop icon and select Restart Desktop.
Horizon Client prompts you to conrm the restart action.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 104.
Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Reseing remote applications quits all open applications.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed and are not saved.
Reseing remote applications is the equivalent of quiing the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from dierent RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Using VMware Horizon Client for Windows
104 VMware, Inc.