User manual

What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 54.
Reset a Remote Desktop or Remote Applications
You might need to reset a remote desktop if the desktop operating system stops responding and restarting
the remote desktop does not solve the problem. Reseing remote applications quits all open applications.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed and are not saved.
Reseing remote applications is the equivalent of quiing the applications without saving any unsaved
data. All open remote applications are closed, even applications that come from dierent RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the
desktop.
For information about enabling the desktop reset feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n
Obtain credentials to log in, such as an Active Directory user name and password, RSA SecurID user
name and passcode, or RADIUS authentication user name and passcode.
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 27.
Procedure
1 Tap Servers (cloud icon) at the boom of the screen and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client
disconnects and logs o from the desktop. When you reset remote applications, the applications quit.
What to do next
Wait an appropriate amount of time for system startup before aempting to reconnect to the remote desktop
or application.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
Procedure
1 If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the
Horizon Client app and remove it.
Use the same procedure that you would use to remove any iTunes app.
Using VMware Horizon Client for iOS
54 VMware, Inc.