User manual

Table Of Contents
Disable Horizon Client Log Collection
Because log collection aects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1 Open  and tap Log collection.
If you are connected to a remote desktop or application in full-screen mode, tap the Horizon Client
Tools radial menu icon and tap the gear icon. If you are not using full-screen mode,  is in the
menu in the upper right corner of the Horizon Client toolbar. If you are not connected to a remote
desktop or application, tap the gear icon in the upper right corner of the Horizon Client screen.
2 Tap Enable log to clear the check box.
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n
Obtain credentials to log in, such as a user name and password, RSA SecurID user name and passcode,
RADIUS authentication user name and passcode, or smart card personal identication number (PIN).
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 31.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
You can perform this step from either the All or Favorites tab.
4 Tap Restart in the context menu.
Restart is available only if the status of the desktop is such that the action can be taken.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 58.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 57