User manual
Table Of Contents
- Using VMware Horizon Client for Android
- Contents
- Using VMware Horizon Client for Android
- Setup and Installation
- System Requirements
- System Requirements for Thin Clients
- System Requirements for Chromebooks
- System Requirements for Real-Time Audio-Video
- Smart Card Authentication Requirements
- Configure Smart Card Authentication
- Fingerprint Authentication Requirements
- Supported Desktop Operating Systems
- Preparing Connection Server for Horizon Client
- Install or Upgrade Horizon Client
- Configure Horizon Client in Thin Client Mode
- Using Embedded RSA SecurID Software Tokens
- Configure Advanced TLS/SSL Options
- Configure VMware Blast Options
- Configure the Horizon Client Default View
- Configure AirWatch to Deliver Horizon Client to Android Devices
- Configure AirWatch to Deliver Horizon Client to Android for Work Devices
- Horizon Client Data Collected by VMware
- Using URIs to Configure Horizon Client
- Managing Remote Desktop and Application Connections
- Connect to a Remote Desktop or Application
- Setting the Certificate Checking Mode for Horizon Client
- Share Access to Local Storage
- Create a Desktop or Application Shortcut for the Android Home Screen
- Manage Server Shortcuts
- Select a Favorite Remote Desktop or Application
- Disconnecting From a Remote Desktop or Application
- Log Off from a Remote Desktop
- Manage Desktop and Application Shortcuts
- Using Android 7.0 Nougat Multi-Window Modes with Horizon Client
- Using a Microsoft Windows Desktop or Application
- Feature Support Matrix for Android
- Input Devices, Keyboards, and Keyboard Settings
- Enable the Japanese 106/109 Keyboard Layout
- Using the Real-Time Audio-Video Feature for Microphones
- Using Native Operating System Gestures with Touch Redirection
- Using the Unity Touch Sidebar with a Remote Desktop
- Using the Unity Touch Sidebar with a Remote Application
- Horizon Client Tools on a Mobile Device
- Gestures
- Multitasking
- Copying and Pasting Text and Images
- Saving Documents in a Remote Application
- Screen Resolutions and Using External Displays
- PCoIP Client-Side Image Cache
- Internationalization and International Keyboards
- Troubleshooting Horizon Client
- Index
Disable Horizon Client Log Collection
Because log collection aects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1 Open and tap Log collection.
If you are connected to a remote desktop or application in full-screen mode, tap the Horizon Client
Tools radial menu icon and tap the gear icon. If you are not using full-screen mode, is in the
menu in the upper right corner of the Horizon Client toolbar. If you are not connected to a remote
desktop or application, tap the gear icon in the upper right corner of the Horizon Client screen.
2 Tap Enable log to clear the check box.
Restart a Remote Desktop
You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a
remote desktop is the equivalent of the Windows operating system restart command. The desktop operating
system usually prompts you to save any unsaved data before it restarts.
You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for
the desktop.
For information about enabling the desktop restart feature, see the Seing Up Virtual Desktops in Horizon 7 or
Seing Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
n
Obtain credentials to log in, such as a user name and password, RSA SecurID user name and passcode,
RADIUS authentication user name and passcode, or smart card personal identication number (PIN).
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 31.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop name until the context menu appears.
You can perform this step from either the All or Favorites tab.
4 Tap Restart in the context menu.
Restart is available only if the status of the desktop is such that the action can be taken.
The operating system in the remote desktop reboots and Horizon Client disconnects and logs o from the
desktop.
What to do next
Wait an appropriate amount of time for system startup before you aempt to reconnect to the remote
desktop.
If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See
“Reset a Remote Desktop or Remote Applications,” on page 58.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 57