User manual

Troubleshooting Horizon Client 5
You can solve most problems with Horizon Client by reseing the desktop or by reinstalling the
VMware Horizon Client application.
This chapter includes the following topics:
n
“Reset a Remote Desktop or Application,” on page 63
n
“Uninstalling Horizon Client,” on page 64
Reset a Remote Desktop or Application
You might need to reset a desktop or application if the application or desktop operating system stops
responding. Reseing a remote desktop shuts down and restarts the desktop. Reseing your remote
applications quits the applications. Unsaved data is lost.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop will be closed without being saved rst.
Reseing applications is the equivalent of quiing all remote applications without saving any unsaved data.
All open applications are closed, even if the applications come from dierent RDS server farms.
You can reset a remote desktop only if your administrator has enabled this feature.
Procedure
u
Use the Reset command.
Option Action
Reset a remote desktop from within
the desktop
Select Connection > Reset from the menu bar.
Reset a remote desktop from the
desktop and application selection
window
Select the remote desktop and select Connection > Reset from the menu
bar.
Reset remote applications from the
desktop and application selection
window
Click the  buon (gear icon) in the upper right corner of the
window, select Applications in the left pane, click Reset, and click
Continue.
For a remote desktop, the operating system in the remote desktop is rebooted. The client disconnects from
the desktop. For remote applications, the applications are quit.
What to do next
Wait an appropriate amount of time for system startup before aempting to connect to the remote desktop.
VMware, Inc.
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