User manual

After you are connected, the client window appears.
If authentication to View Connection Server fails or if the client cannot connect to the remote desktop or
application, perform the following tasks:
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Determine whether View Connection Server is congured not to use SSL. The client software requires
SSL connections. Check whether the global seing in View Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is congured to make an HTTP connection to View Connection Server.
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Verify that the security certicate for View Connection Server is working properly. If it is not, in View
Administrator, you might also see that the View Agent on desktops is unreachable. These are symptoms
of additional connection problems caused by certicate problems.
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Verify that the tags set on the View Connection Server instance allow connections from this user. See the
View Administration document.
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Verify that the user is entitled to access this desktop or application. See the Seing Up Desktop and
Application Pools in View document.
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If you are using the RDP display protocol to connect to a remote desktop, verify that the remote
operating system allows remote desktop connections.
Share Access to Local Folders and Drives
You can congure Horizon Client to share folders and drives on your local system with remote desktops
and applications. Drives can include mapped drives and USB storage devices. This feature is called client
drive redirection.
In a Windows remote desktop, shared folders and drives appear in the Devices and drives section in the
This PC folder, or in the Other section in the Computer folder, depending on the Windows operating
system version. In a remote application, such as Notepad, you can browse to and open a le in a shared
folder or drive. The folders and drives you select for sharing appear in the le system as network drives that
use the naming format name on MACHINE-NAME.
You do not need to be connected to a remote desktop or application to congure client drive redirection
seings. The seings apply to all your remote desktops and applications. That is, you cannot congure the
seings so that local client folders are shared with one remote desktop or application but not with other
remote desktops or applications.
The client drive redirection feature requires that the following library les be installed. On some thin client
machines, these library les might not be installed by default.
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libsigc-2.0.so.0
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libglibmm-2.4.so.1
Conguring the browser on the client system to use a proxy server can cause poor client drive redirection
performance if the secure tunnel is enabled on the Connection Server instance. For the best client drive
redirection performance, congure the browser not to use a proxy server or automatically detect LAN
seings.
Prerequisites
To share folders and drives with a remote desktop or application, you must enable the client drive
redirection feature. This task includes installing View Agent 6.1.1 or later, or Horizon Agent 7.0 or later, and
enabling the agent Client Drive Redirection option. It can also include seing policies or registry seings to
control client drive redirection behavior. For more information, see the Seing Up Desktop and Application
Pools in View document.
Chapter 3 Managing Remote Desktop and Application Connections
VMware, Inc. 49