User manual

Table Of Contents
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
Procedure
1 If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the
Horizon Client app and remove it.
Use the same procedure that you would use to remove any iTunes app.
2 Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or
PC.
3 If the Horizon Client app is not removed from your device, touch and hold the Horizon app icon until
it wiggles and tap the X icon to delete the app.
What to do next
Reinstall Horizon Client.
See “Install or Upgrade Horizon Client on an iOS Device,” on page 12.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, rst, try reseing the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that View servers are congured properly and that rewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the device or to the guest operating system on
the remote desktop.
Solution
n
If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
n
Uninstall and reinstall the app on the device.
n
If reseing the remote desktop and reinstalling Horizon Client do not help, you can reset the iOS
device, as described in the device user guide from Apple.
n
If you get a connection error when you aempt to connect to the server, you might need to change your
proxy seings.
Problem Establishing a Connection When Using a Proxy
Sometimes if you aempt to connect to Connection Server using a proxy while on the LAN, an error occurs.
Problem
If the View environment is set up to use a secure connection from the remote desktop to Connection Server,
and if the client device is congured to use an HTTP proxy, you might not be able to connect.
Using VMware Horizon Client for iOS
52 VMware, Inc.