User manual

Disable Horizon Client Log Collection
Because log collection aects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1 If you are already connected to a remote desktop or application, perform these steps.
a Tap to expand the Horizon Client Tools radial menu icon and tap the  (gear) icon to open
the Seings screen.
b Tap Log Collection on the Seings screen.
c Tap to toggle the Logging option to o.
d Tap Done to close the Seings screen.
2 If you are not connected to a remote desktop or application, perform these steps.
a Tap  at the boom of the Horizon Client screen to open the Seings screen.
b Tap Log Collection on the Seings screen.
c Tap to toggle the Logging option to o.
Reset a Remote Desktop or Application
Reseing a remote desktop shuts down and restarts the desktop. Reseing a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop will be closed without being saved rst.
Reseing a remote application quits all remote applications and logs o all of your remote application
sessions. Unsaved changes in remote applications might be lost.
N A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain credentials to log in, such as an Active Directory user name and password, RSA SecurID user
name and passcode, or RADIUS authentication user name and passcode.
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 25.
Procedure
1 Tap Servers (cloud icon) at the boom of the screen and tap the server icon to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 51