User manual

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Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
You can also enable log collection and send log les to VMware for troubleshooting.
This chapter includes the following topics:
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“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 21
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“Reseing a Remote Desktop or Application,” on page 22
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“Uninstall the VMware Horizon Client App,” on page 22
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“Problem Establishing a Connection When Using a Proxy,” on page 22
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“Collect Logs to Send to Technical Support,” on page 23
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, rst, try reseing the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that View servers are congured properly and that rewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the device or to the guest operating system on
the remote desktop.
Solution
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If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
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Uninstall and reinstall the app on the device.
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If you get a connection error when you aempt to connect to the server, you might need to change your
proxy seings.
VMware, Inc.
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