User manual

Troubleshooting Horizon Client 5
You can solve most problems with Horizon Client by reseing the desktop or by reinstalling the
VMware Horizon Client application.
This chapter includes the following topics:
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“Problems with Keyboard Input,” on page 69
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“Reset a Remote Desktop or Application,” on page 69
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“Uninstall Horizon Client for Linux,” on page 70
Problems with Keyboard Input
If, when you type in a remote desktop or application, none of the keystrokes seem to work, the issue might
be with security software on your local client system.
Problem
While connected to a remote desktop or application, no characters appear when you type. Another
symptom might be that a single key keeps repeating itself.
Cause
Some security software, such as Norton 360 Total Security, includes a feature that detects keylogger
programs and blocks keystroke logging. This security feature is meant to protect the system against
unwanted spyware that, for example, steals passwords and credit card numbers. Unfortunately, this security
software might block Horizon Client from sending keystrokes to the remote desktop or application.
Solution
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On the client system, turn o the keylogger detection feature of your antivirus or security software.
Reset a Remote Desktop or Application
You might need to reset a desktop or application if the application or desktop operating system stops
responding. Reseing a remote desktop shuts down and restarts the desktop. Reseing your remote
applications quits the applications. Unsaved data is lost.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop will be closed without being saved rst.
Reseing applications is the equivalent of quiing all remote applications without saving any unsaved data.
All open applications are closed, even if the applications come from dierent RDS server farms.
You can reset a remote desktop only if your administrator has enabled this feature.
VMware, Inc.
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