User manual

Troubleshooting Horizon Client 6
You can solve most problems with Horizon Client by resetting the desktop or by reinstalling the
VMware Horizon Client application.
This chapter includes the following topics:
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“Problems with Keyboard Input,” on page 93
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“What to Do If Horizon Client Exits Unexpectedly,” on page 93
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“Reset a Remote Desktop or Application,” on page 94
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“Uninstalling Horizon Client,” on page 94
Problems with Keyboard Input
If, when you type in a remote desktop or application, none of the keystrokes seem to work, the issue might
be with security software on your local client system.
Problem
While connected to a remote desktop or application, no characters appear when you type. Another
symptom might be that a single key keeps repeating itself.
Cause
Some security software, such as Norton 360 Total Security, includes a feature that detects keylogger
programs and blocks keystroke logging. This security feature is meant to protect the system against
unwanted spyware that, for example, steals passwords and credit card numbers. Unfortunately, this
security software might block Horizon Client from sending keystrokes to the remote desktop or application.
Solution
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On the client system, turn off the keylogger detection feature of your antivirus or security software.
What to Do If Horizon Client Exits Unexpectedly
Horizon Client might exit even if you do not close it.
Problem
Horizon Client might exit unexpectedly. Depending on your View Connection Server configuration, you
might see a message such as There is no secure connection to the View Connection Server. In some
cases, no message is displayed.
Cause
This problem occurs when the connection to View Connection Server is lost.
VMware, Inc.
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