User manual

Troubleshooting Horizon Client 4
You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.
This chapter includes the following topics:
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“Reset a Remote Desktop or Application,” on page 31
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“Uninstall Horizon Client,” on page 32
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“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 32
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“Problem Establishing a Connection When Using a Proxy,” on page 32
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
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Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
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If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 15.
Procedure
1 On the Servers tab, tap the server shortcut.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 On the All tab, tap and hold the desktop or application shortcut until the context menu appears.
If the desktop or application is a favorite, you can also perform this step on the Favorites tab.
VMware, Inc.
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