User manual

Disable Horizon Client Log Collection
Because log collection affects the performance of Horizon Client, disable log collection if you are not
troubleshooting a problem.
Procedure
1 Open Settings and tap Log collection.
If you are connected to a remote desktop or application in full-screen mode, tap the Horizon Client
Tools radial menu icon and tap the gear icon. If you are not using full-screen mode, Settings is in the
menu in the upper right corner of the Horizon Client toolbar. If you are not connected to a remote
desktop or application, tap the gear icon in the upper right corner of the Horizon Client screen.
2 Tap Enable log to clear the check box.
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain the credentials you need to log in, such as a user name and password, RSA SecurID user name
and passcode, RADIUS authentication user name and passcode, or smart card personal identification
number (PIN).
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application,” on page 29.
Procedure
1 On the Servers tab, tap the server shortcut to connect to the server.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
You can perform this step from either the All or Favorites tab.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
You uninstall Horizon Client just as you would any Android app.
Chapter 5 Troubleshooting Horizon Client
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