User manual
Table Of Contents
- Using VMware Horizon Client for Windows Store
- Contents
- Using VMware Horizon Client for Windows Store
- Setup and Installation
- Using URIs to Configure Horizon Client
- Managing Remote Desktop and Application Connections
- Connect to a Remote Desktop or Application for the First Time
- Certificate Checking Modes for Horizon Client
- Manage the Saved List of Servers
- Pin or Unpin a Desktop or Application Shortcut to the Start Screen
- Disconnecting from a Remote Desktop or Application
- Log Off from a Desktop
- Switch Desktops or Applications
- Using a Remote Desktop or Application
- Feature Support Matrix
- Using the Sidebar with a Remote Application
- Adjusting the Screen Resolution for Remote Desktops
- Gestures and Navigation Aids
- Multitasking and Keeping the Application or Desktop Running in the Background
- Saving Documents in a Remote Application
- Copying and Pasting Text
- Quit the VMware Horizon App
- Internationalization and International Keyboards
- Troubleshooting Horizon Client
- Index
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
View Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
u
Remove the proxy settings so that the device no longer uses a proxy.
Collect Logs to Send to Technical Support
You can enable logging and collect a log bundle to send to technical support.
To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging will
affect the performance of Horizon Client if a secure tunnel session is being used to connect to the remote
desktop. Be sure to turn the advanced logging feature off when logging is no longer necessary.
Prerequisites
Contact VMware technical support so that you can determine where to send the log files you collect.
Procedure
1 In Horizon Client, swipe in from the right side of the screen, tap the Settings charm, and tap General
Settings.
2 In the Logging section, turn on the Enable advanced logging control.
3 Tap Collect support information, navigate to the location on your device to store the log files, select the
directory, and tap Choose this folder.
For example, for convenience you might tap the Desktop item to save the logs in a folder on your local
desktop.
A folder called vmware-view-logs-timestamp is created in the location you specified.
4 (Optional) To create a .zip file of the log folder before sending it to technical support, right-click the
folder (or touch, hold, and release the folder) and select Send to > Compressed (zipped) folder.
What to do next
Send the logs to VMware technical support.
Using VMware Horizon Client for Windows Store
VMware, Inc. 27