User manual

Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
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Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
Procedure
1 In Horizon Client, connect to a View server by tapping a server icon on the Servers home screen.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 On the desktop and application selector screen, tap and hold (or right-click) the desktop or application
icon.
The item is selected and the app commands appear at the bottom of the screen.
4 Tap Reset.
The Reset command is available only if the View administrator has allowed it and only if the status of
the desktop or application is such that the action can be taken.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key
combination. If you have Windows 8.1 Update, you can also swipe down from the top of the screen or
right-click the VMware Horizon title bar if you use an external mouse device.
Uninstall the VMware Horizon App
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the VMware
Horizon app from the mobile device.
You uninstall Horizon Client just as you would any Windows Store app.
Procedure
1 On your device, go to the Start screen and touch and swipe down or up (or right-click) on the VMware
Horizon app.
2 In the app commands at the bottom of the screen, tap Uninstall.
What to do next
Reinstall the VMware Horizon app.
See “Install or Upgrade Horizon Client for Windows Store,” on page 7.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the View environment is set up to use a secure connection from the remote desktop to View Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Using VMware Horizon Client for Windows Store
26 VMware, Inc.