User manual

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Tap the top of the VMware Horizon app and drag it to the bottom of the screen.
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Use the Alt+F4 key combination.
Internationalization and International Keyboards
For this release of Horizon Client for Windows Store, the documentation and user interface are available in
English, Japanese, French, German, Simplified Chinese, Traditional Chinese, and Korean.
To input characters for languages other than English, you must configure the keyboard layout on the client
device to match the keyboard layout in the remote desktop.
Limitations of International Keyboards
Several issues might occur with international keyboards. These issues are mostly related to double-byte
characters, such as Japanese, Korean, or Chinese characters.
The solution is to use the local input buffer feature, available with Horizon Client 2.4 and later. To display
the local input buffer, from the app commands at the bottom of the screen, tap the Input command. Text
that you type into this text box is not sent to an application until you tap Send.
Troubleshooting Horizon Client
You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.
You can also enable log collection and send log files to VMware for troubleshooting.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, first, try resetting the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that View servers are configured properly and that firewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the mobile device or to the guest operating
system on the remote desktop.
Solution
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If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
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Uninstall and reinstall the app on the device.
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If you get a connection error when you attempt to connect to the server, you might need to change your
proxy settings.
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Using VMware Horizon Client for Windows Store
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