User manual
Table Of Contents
- Using VMware Horizon Client for iOS
- Contents
- Using VMware Horizon Client for iOS
- Setup and Installation
- System Requirements
- Preparing View Connection Server for Horizon Client
- Smart Card Authentication Requirements
- Configure Smart Card Authentication for Mobile Clients
- Using Embedded RSA SecurID Software Tokens
- Configure Advanced SSL Options
- Supported Desktop Operating Systems
- Install or Upgrade Horizon Client on an iOS Device
- Configure AirWatch to Deliver Horizon Client to Mobile Devices
- Horizon Client Data Collected by VMware
- Using URIs to Configure Horizon Client
- Managing Remote Desktop and Application Connections
- Using a Microsoft Windows Desktop or Application on a Mobile Device
- Feature Support Matrix for iOS
- External Keyboards and Input Devices
- Enable the Japanese 106/109 Keyboard Layout
- Using Native Operating System Gestures with Touch Redirection
- Using the Unity Touch Sidebar with a Remote Desktop
- Using the Unity Touch Sidebar with a Remote Application
- Horizon Client Tools
- Gestures
- Multitasking
- Saving Documents in a Remote Application
- Configure Horizon Client to Support Reversed Mouse Buttons
- Screen Resolutions and Using External Displays
- PCoIP Client-Side Image Cache
- Suppress the Cellular Data Warning Message
- Internationalization
- Troubleshooting Horizon Client
- Index
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application for the First Time,” on page 21.
Procedure
1 Connect to the View server.
Option Description
Horizon Client 3.0
On the Recent Connections screen, tap the Cloud icon in the upper-left
corner and tap the arrow (>) next to the server name.
Horizon Client 3.1 and later
Tap Servers (cloud icon) at the bottom of the screen and tap the server
icon.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
Procedure
1 If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the
Horizon Client app and remove it.
Use the same procedure that you would use to remove any iTunes app.
2 Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or
PC.
3 If the Horizon Client app is not removed from your device, touch and hold the VMware View (
Horizon Client 3.0) or Horizon (Horizon Client 3.1 and later) app icon until it wiggles and tap the X
icon to delete the app.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 45