User manual
Table Of Contents
- Using VMware Horizon Client for iOS
- Contents
- Using VMware Horizon Client for iOS
- Setup and Installation
- System Requirements
- Preparing View Connection Server for Horizon Client
- Smart Card Authentication Requirements
- Configure Smart Card Authentication for Mobile Clients
- Using Embedded RSA SecurID Software Tokens
- Configure Advanced SSL Options
- Supported Desktop Operating Systems
- Install or Upgrade Horizon Client on an iOS Device
- Configure AirWatch to Deliver Horizon Client to Mobile Devices
- Horizon Client Data Collected by VMware
- Using URIs to Configure Horizon Client
- Managing Remote Desktop and Application Connections
- Using a Microsoft Windows Desktop or Application on a Mobile Device
- Feature Support Matrix for iOS
- External Keyboards and Input Devices
- Enable the Japanese 106/109 Keyboard Layout
- Using Native Operating System Gestures with Touch Redirection
- Using the Unity Touch Sidebar with a Remote Desktop
- Using the Unity Touch Sidebar with a Remote Application
- Horizon Client Tools
- Gestures
- Multitasking
- Saving Documents in a Remote Application
- Configure Horizon Client to Support Reversed Mouse Buttons
- Screen Resolutions and Using External Displays
- PCoIP Client-Side Image Cache
- Suppress the Cellular Data Warning Message
- Internationalization
- Troubleshooting Horizon Client
- Index
Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.
You can also enable log collection and send log files to VMware for troubleshooting.
This chapter includes the following topics:
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“Collecting and Sending Logging Information,” on page 43
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“Reset a Remote Desktop or Application,” on page 45
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“Uninstall Horizon Client,” on page 45
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“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 46
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“Problem Establishing a Connection When Using a Proxy,” on page 46
Collecting and Sending Logging Information
You can configure Horizon Client to collect log information and send log files to VMware for
troubleshooting.
If Horizon Client quits unexpectedly while log collection is enabled, Horizon Client prompts you to send log
files to VMware when you relaunch Horizon Client.
If you choose to send log files to VMware, Horizon Client sends a message from the email account
configured on your device and attaches a GZ file that contains the last five log files. The file name contains a
time stamp, for example, Horizon_View_Client_logs_timestamp.log.gz.
You can also manually retrieve and send log files at any time.
Enable Horizon Client Log Collection
When you enable log collection, Horizon Client creates log files that contain information that can help
VMware troubleshoot problems with Horizon Client.
Because log collection affects the performance of Horizon Client, enable log collection only if you are
experiencing a problem.
Prerequisites
Verify that an email account is configured on your device. Horizon Client uses this email account to send
log files.
VMware, Inc.
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