User manual

2 Tap Enable log.
Horizon Client clears the Enable log check box.
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain the credentials you need to log in, such as a user name and password, RSA SecurID user name
and passcode, RADIUS authentication user name and passcode, or smart card personal identification
number (PIN).
n
If you have not logged in at least once, become familiar with the procedure “Connect to a Remote
Desktop or Application for the First Time,” on page 23.
Procedure
1 Connect to the View server.
Option Description
Horizon Client 3.0
On the Recent Connections screen, tap the Cloud icon in the upper-right
corner and tap the server name.
Horizon Client 3.1 and later
On the Servers tab, tap the server shortcut.
2 If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3 Touch and hold the desktop or application name until the context menu appears.
In Horizon Client 3.1 and later, you can perform this step from either the All or Favorites tab.
4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.
You uninstall Horizon Client just as you would any Android app.
Procedure
1 On your device, go to Apps and browse to the VMware View (Horizon Client 3.0) or Horizon (
Horizon Client 3.1 and later) app.
2 Touch and hold the app icon until the Uninstall (trash can) icon appears on your device.
Chapter 5 Troubleshooting Horizon Client
VMware, Inc. 47