1.5
Table Of Contents
- Installing Application Manager
- Contents
- Installing and Configuring Application Manager
- Introduction to Application Manager
- Security Considerations and System Requirements for Application Manager
- Preparing to Install Application Manager
- Installing Application Manager
- Configuring Application Manager with the Operator Setup Wizard
- Making Additional Application Manager Configurations
- Troubleshooting Application Manager
- Index
3 Run the following command: hznAdminTool setOperatorPassword -pass
newpassword
.
You must replace the placeholder newpassword with a new password of your choice.
A message appears indicating that the operator password has been successfully set.
Connector Issue Prevents Administrator Access to Application
Manager
An IdP Discovery configuration issue might make Application Manager inaccessible. You can create a
temporary administrator to access Application Manager, where you can add an identity provider, which
generates an activation token for another Connector instance.
Problem
A Connector instance is unreachable, which prevents you from logging in to Application Manager as an
administrator or as a user.
Cause
The Identity Providers page in the Administrator Web interface is misconfigured. A potential issue is that a
Connector instance becomes non-functional or you accidentally delete the instance.
Solution
1 Create a temporary administrator.
a Use a browser to access http://MyOrg.MyDomain.com/SAAS/login/0.
b Log in as an operator.
c Click the name of the appropriate organization in the Organizations tab.
d Click Add Temporary Administrator User.
e Complete the text boxes and click Submit.
This action generates an email message that is sent to the address you provided. The email includes a link
to Application Manager and a username and password. You can use that link or the following URL
http://MyOrg.MyDomain.com/SAAS/login/0 to access Application Manager until you configure another
Connector instance. Once you configure a new Connector instance, you can use the following short URL
to access the Connecter: http://MyOrg.MyDomain.com/.
2 Generate a new Connector activation code.
a Use a browser to access http://MyOrg.MyDomain.com/SAAS/login/0.
b Log in as the temporary administrator with the information provided in the email message.
c Navigate to the Identity Providers page by selecting Settings > Identity Providers.
d Click Add Identity Providers.
3 Complete the text boxes and click Save.
4 Copy and save the Connector activation code for use when you configure a Connector instance.
5 Install another instance of the Connector and use the activation code you just received.
Chapter 8 Troubleshooting Application Manager
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