1.5

Solution
1 In the Application Manager virtual appliance interface, select Configure.
2 If necessary, access the next page of options, at the prompt, type the number to NTP Status, and press
Enter.
A new screen appears that provides information about the NTP configuration. The NTP status is listed at
the top of the page.
Types of Status
Messages Explanation
Time Server
Connection Error
If the status indicates that there is a time server connection error, the NTP configuration is
incorrect or the Application Manager instance is not able to reach an NTP server. You must
troubleshoot your configuration to find the cause.
Not Synchronized The status message is in red text and indicates that the Application Manager virtual appliance
time has drifted by a minute (60,000 milliseconds) or more, or has not polled an NTP server in
30 minutes or more. The NTP configuration is incorrect.
Example Causes:
n
A firewall is preventing the Application Manager instance from reaching an NTP server.
n
The DNS cannot resolve the NTP server.
You must troubleshoot your configuration to find the cause.
Synchronized The status message is in green text and indicates that the Application Manager virtual appliance
has not drifted outside the 60,000 ms range and no more than 30 minutes has passed since the
NTP server was last polled.
Example:
n
3ms clock drift, last poll 176 seconds ago.
Such a status message verifies that polling of the NTP server and the resetting of clock drift is
taking place.
Waiting to Stabilize The status message is in red text and indicates that the NTP status has not stabilized yet. This
should be a temporary state. If the message persists, you must troubleshoot your configuration
to find the cause.
3 If a recent change is not reflected on the NTP Status page, type the option to Restart NTP and press Return.
NTP configurations can occur slowly. Therefore, you might want to implement this step to force the
synchronization.
4 If you determine that the time setting of the Application Manager virtual appliance is not properly
synchronized with an NTP server, check the current NTP configuration of the appliance to verify that the
configuration conforms to the guidelines in the referenced KB article.
Missing the Application Manager Operator Web Interface Password
If you no longer have the Application Manager Operator Web interface password, you can use the Linux
command line of the Application Manager virtual appliance to change the password.
Problem
You cannot access the Application Manager Web interface.
Cause
You do not have the Application Manager Web interface password. For example, you have forgotten or
misplaced the password.
Solution
1 Access the Application Manager virtual appliance interface.
2 Select Login and log in to the Linux operating system with root credentials.
Installing Application Manager
48 VMware, Inc.