1.5
Table Of Contents
- Installing Application Manager
- Contents
- Installing and Configuring Application Manager
- Introduction to Application Manager
- Security Considerations and System Requirements for Application Manager
- Preparing to Install Application Manager
- Installing Application Manager
- Configuring Application Manager with the Operator Setup Wizard
- Making Additional Application Manager Configurations
- Troubleshooting Application Manager
- Index
Troubleshooting Application Manager 8
You can troubleshoot some problems with Application Manager directly from the Application Manager Web
interface, while some troubleshooting involves other aspects of your Application Manager deployment.
This chapter includes the following topics:
n
“Potential Network Time Protocol Issue,” on page 47
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“Missing the Application Manager Operator Web Interface Password,” on page 48
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“Connector Issue Prevents Administrator Access to Application Manager,” on page 49
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“Using a Static IP Address for Application Manager with vCenter Server Can Result in an Access
Issue,” on page 50
Potential Network Time Protocol Issue
As a troubleshooting or preventative procedure, you can check the Application Manager Network Time
Protocol (NTP) configuration.
Problem
The protocols used between Application Manager and the Connector and between the Connector and Active
Directory require that the time synchronization of these systems falls within a narrow range. The time settings
of these systems might not be synchronized or the time settings might drift out of synchronization. When you
installed the Application Manager appliance, you either used the default NTP configuration, or you
reconfigured NTP. See “Use the Virtual Appliance Interface for the Initial Application Manager
Configuration,” on page 28 for steps specific to NTP configuration. Also, see the following VMware Knowledge
Base article on the topic: Timekeeping best practices for Linux guests (KB 1006427).
You can follow the Solution section in the following situations to prevent an NTP-related problem from
occurring:
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When you first install the Application Manager Appliance.
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When you modify the networking environment that can affect the ability of Application Manager to
contact the NTP server.
n
When you change the NTP configuration
You can also follow the Solution section to troubleshoot, for example when users cannot access Application
Manager.
Cause
The time setting of the Application Manager virtual appliance is not properly synchronized with an NTP server.
VMware, Inc.
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